Problems, Returns & Refunds
Problems
Should your package arrive damaged please take a photograph of it before it is opened, this will aid in any claim to Auspost.
If your new acquisition is damaged on arrival you must let me know within 24 hours of receipt, please send me a photograph of it to enable me to work out what I can do for you. Please be aware that I handcraft everything I display on this website which means that any like for like replacement may take up to two weeks to produce and, while I will do my very best, it will not be an exact replica.
Should you have any problems with your jewellery in normal use, please let me know and I will see what I can do for you. It may be necessary to return the item to me and you will need to pay the cost of that postage but I will cover the cost of sending it back to you. Depending on the circumstance you may be required to pay for repairs but I will advise you of this in advance.
Returns & Refunds
I do accept returns and will refund the purchase price on receipt of the item. It must be in its original condition and packaging. Postage is at your cost. Please contact me within 48 hours of receipt to arrange return.
Refund of the purchase price can only be given once the item has been returned. The cost of shipping will not be refunded.
Please don’t hesitate to contact me with any issues.